Reference

Legal Framework for Your Account

Using Bangla BT means you agree to the terms set out here. Access to the platform, including deposits via bKash, Nagad, and Rocket, is subject to your local law and the eligible regions we serve.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredPolicy updates notified
Bangla BT Legal Framework for Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security at Bangla BT runs through several layers. Your login is protected by OTP verification sent to your registered mobile number — the same number tied to your bKash, Nagad, or Rocket wallet. We do not store your wallet PIN or bank credentials. Data we hold is limited to what is needed to operate your account and process transactions. We retain account records for the period required under applicable regulations, and you can request a summary of the data we hold by contacting support with your account reference. Cookies on the platform are used for session management and fraud detection, not for third-party advertising.

OTP Login Verification

Every login triggers a one-time password to your registered mobile. No one can access your account without that code, keeping your wallet and balance secure.

Wallet Data Handling

We link your bKash, Nagad, or Rocket number to your account for transaction verification only. We do not pass wallet details to third parties outside of payment processing.

Data Retention Policy

We keep account and transaction records for the period required by applicable rules. You may request access to or deletion of your data by contacting our support team.

Cookie and Session Policy

Session cookies keep you logged in securely. We do not use third-party tracking cookies for advertising. You can clear cookies at any time from your mobile browser settings.

LEGAL SUPPORT CONTACT

Reach Us on Legal Matters

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles it directly. Reach out through any of the channels below and include your account reference and wallet details so we can move quickly.

Team online

Live Chat

Start a chat from the account dashboard for real-time help with terms questions, transaction references, and account status checks.

Email Support

Send your legal or account query to our support address. Include your registered mobile number and the relevant wallet transaction ID.

Help Centre

Our online help centre covers account eligibility, terms updates, and how wallet transactions are verified and disputed.

Common Questions About Our Terms

Below are the questions we hear most often about account eligibility, data rights, and how these terms apply to wallet transactions.

Account access depends on your local law and whether you are in an eligible region. It is your responsibility to confirm that using the platform is lawful where you are located before registering.

Availability in Bangladesh depends on applicable local regulations. We recommend checking your local legal position before opening an account or making any deposits through bKash, Nagad, or Rocket.

We retain account and transaction records for the period required under applicable regulations. After that, data is deleted or anonymised. Contact support with your account reference to request your data summary.

If a bKash, Nagad, or Rocket transaction does not reflect correctly in your account, contact support with the wallet reference number and transaction timestamp. We trace it through the payment record tied to your account.

We may update these terms at any time. The revised version is posted on this page with a new effective date. Continuing to use your account after an update means you accept the revised terms.

Send a data access or deletion request to our support team. Include your registered mobile number and account reference. We will respond within the period required by applicable data regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.